FAQ



 

 

 

What’s in the product?

It’s all “El Natural” babe.
Coconut oil, Castor oil, Palm oil, Safflower oil, Oat protein, Purified water

Tell me more about Palm oil used.

We use Palm oil that complies with the RSPO (Roundtable on Sustainable Palm Oil)

What is the best way to store your brow soap?

We’re cool for the Summer 🎶 … And for Winter, Autumn, Spring!

We recommend storing in a cool dry place, away from heat and humidity. Repeat with us, “Note to self, take my makeup bag out of the car!”

My brow soap is starting to “sweat”

Don’t stress! This is completely normal. And there is nothing wrong with your brow soap!

When sat out in humid conditions, the glycerin in the ingredients draws moisture out of the air and onto the brow soap which then appears as little beads of water on your brow soap. The wetness is just the glycerin and other natural humectants doing their job.

My tin is starting to oxidise?

To prevent this from happening do not spray water directly on the tin, it’s basic chemistry, duh!

Instead, spray water on your spoolie/mascara wand first.

When should I fill in my brows? Before or after using the brow soap?

Our tribe leader’s tips as a makeup artist all depend on what kind of brow product you are using. If you use a pencil or powder I like to fill in brows first and then brush in the brow soap. If you are using a pen or pomade brush in soap first then let dry before filling in brows. But have fun with it - you’ll find what works best for you.

My order didn’t arrive.

Oh no! Sorry to hear, please contact our customer service team here and we will get this sorted for you ASAP.